Is Retell AI HIPAA Compliant?
A free BAA on every plan, and a privacy policy that tells a different story about training.
The Verdict: Is Retell AI HIPAA Compliant?
Is Retell AI HIPAA compliant? Yes, with conditions. The BAA is free and self-serve on every plan, including pay-as-you-go, and required before PHI.
No tier gates it. The gap is data terms: Retell's privacy policy claims training rights by default, and its own enterprise guide says to negotiate a no-training clause.
Verified against Retell's compliance documentation and privacy policy, 2026-07-12.
| BAA | All plans, self-serve signing, no fee |
| Trains on your data | Yes by default per privacy policy; negotiate no-training in the DPA |
| Enterprise controls | Per-agent retention (1 day to 2 years), storage scoping, signed-URL recording access; SOC 2 Type I and II |
| Sources | docs.retellai.com/general/compliance; retellai.com privacy policy and compliance blogs |
This is not legal advice, and your counsel makes the call for your organization.
The Catch
This is the directory's clearest example of why the training column exists. The compliance page and the privacy policy tell two different stories, and the contract is where they get reconciled.
If Your Staff Use It
Retell is builder infrastructure for voice agents, so usage means someone is building patient-facing automation. That is a governance-committee item, not a tool-list item.
Voice agents get built before they get governed. A patient-facing caller handling intake and reminders can be live in a weekend without any committee hearing the project name, because building it looked like a technical task rather than a disclosure. AI shipped ahead of governance is the pattern here, and the contract question on this page assumes somebody brought the project forward at all.
Retell AI and HIPAA: Common Questions
Does Retell AI sign a BAA?
Yes, with conditions. Retell signs a BAA on every plan at no fee, including pay-as-you-go, with no tier gate. Its privacy policy still claims default training rights, so negotiate a no-training clause into the DPA before PHI.
Is this legal advice?
No. This is not legal advice, and your counsel makes the call for your organization.
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Whether it is Retell AI or another voice-agent platform, the first control is a policy your staff can follow. Generate a healthcare-ready draft in minutes, then decide which tools earn a place in it.